The Debt Counsellor Training Programme

The Debt Counsellor Training Programme has been designed to equip learners with:

The knowledge and skills required to perform the Debt Cousellors role and the skills to competently perform the duties of a Debt Counsellor. This will allow the learners who successfully complete the intervention to register with the National Credit Regulator as Debt Counsellors.

Who should attend:

Individuals who wish to register as Debt Cousellors or wish to have a clear knowledge of the role that Debt Counsellors will play within the context of the NCA.

Entry requirements:

• grade 12 certificate or equivalent NQF level 4 qualification
• Minimum of two years working experience in any of the following fields:
• Consumer protection;
• Legal or Para-legal services;
• Accounting or Financial services;
• Education or training individuals;
• Counselling of Individuals; and
• General business environment experience.

Certification:

Learners will be assessed and successful candidates will be awarded a certificate of successful
completion endorsed by both the IOB and the National Credit Regulator.

Unit Standards, NQF Levels and Credits:

Currently there are no recognized unit standards for Debt Couselling.

Learning outcomes:

Upon completion of The Debt Counsellor Training Programme learners should be able to:

• Identify how and when a consumer can apply for debt review
• Determine and identify whether a consumer is over-indebted
• Read and interpret Credit Bureau reports
• Explain when the granting of credit would be considered as reckless credit
• Restructure debt
• Monitor consumer payments
• Issue a Clearance Certificate
• Offer support services and make referrals
• Negotiate an agreement or structure a deal in an authentic work situation
• Communicate verbally with clients in a financial environment/context
• Compose texts required in the business environment/context
• Analyse and explain the impact of an individual's personal interactive style on his/her relationship with a client
• Manage time and work processes in a business environment
• Achieve personal effectiveness in Business environment
• Explain the legal environment of the industry
• Gather and manage information to inform decision making
• Manage personal Finance
• Conduct their Debt Counsellors' duties and responsibilities effectively and professionally and
• Register with the NCR as qualified Debt Counsellors.

Modules:

1. Introduction to Legislation
2. Over-indebtedness and reckless lending
3. Debt Counselling
4. Support Services and Referrals

Costs:

R5 425-00 (IOB Member)
R5 655-00 (IOB Non-Member)

Duration and Dates:

The entire course is conducted over a period of 5 days covering 4 modules.

Where: Sunnyridge Office Park, Princess of Wales Avenue, Parktown, Johannesburg
Dates: Johannesburg. 30 August - 03 September 2010;

For additional information, contact Graham Garrard:
Telephone: 011 481 7009
Email: graham@iob.co.za