Course By: Growth in Motion
ABOUT THE COURSE
CPD Accreditation detail
Professional Body: IOBSA
CPD hour allocation: CPD Hours (online learning): 2.5 CPD hours
CPD Accreditation Number: IOB164
COURSE DESCRIPTION
The following aspects are covered in this course:
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
- Apply knowledge and skill to attract clients, gain trust,
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others build relationships and retain clients.
